- Track KPIs and refine customer strategies with real-time insights into user behavior and experience.
- Evaluate bot failure messages and notifications to identify bot breaks and improve conversation flows.
- Explore growth areas with insights into common user queries by adding them to your conversational flows.
AI Chat Summaries with Sentiment Analysis
AI-powered chat suggestions and summaries to ensure faster response time, and personalised, effective query resolution.
AI Assisted Responses
AI generated response suggestions to help agents quickly resolve customer queries based on conversational context and past queries resolutions.
AI Powered Tone Enhancer
Enable agents to adjust tone and rephrase responses - allowing them to craft effective responses.
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Get Real-Time Insights into User Behavior & Bot Performance
Get Better As You Scale with AI Recommendations
- Optimize customer experience by consistently evaluating customer interactions and implementing AI recommendations.
- Gain complete visibility on all conversations with AI-powered algorithms.
- Create custom conversation funnels to track bot effectiveness by monitoring completion rates, drop off points, etc.
Optimize Agent Efficiency with Key Metrics
- Allow agents to analyze trends and optimize staffing levels to ensure timely resolution & reduced wait times.
- Enable agents to track efficiency and identify areas of improvement with relevant KPIs.
- Help agents deliver a better customer experience with data-driven approach to query resolution.